Meeting the Challenges of Low Health Literacy in Your Organization


Once you've mastered the basics of communicating verbally and in writing in plain language, the question may be, "How can I make a difference for low-literacy persons served by my organization?"  This module will introduce you to the organizational audit process to help you determine your current status in meeting the needs of those with limited literacy. Also included are a stepwise process needed to get others in your organization enthused about health literacy and strategies to develop a successful organizational response to meet the challenge.


  1. Assess the organization for problems that can impede patient care for those with limited health literacy.

Online Module

When completing the on-line module you will be presented with learning objectives, brief cases, questions for reflection (not scored), and interactive lessons with hyperlinks to engage you along the way. Once you complete the lessons, you will be presented with the Module Evaluation and then the Post Test (which requires a score of 70%), followed by the opportunity to print your Continuing Education Certificate. Modules remain available for your future reference once you have completed them.