Getting Your Message Across: Clear and Effective Health Communication

1.0 Continuing Education Credit Hours


Getting your message across and therefore providing responsive patient care is a primary goal in the understanding of health literacy.  In this module you will learn how to assess a person's learning needs, and readiness to learn.  You will learn how to select key methods and tools to use when giving instructions that will help a person, not only hear and understand, but take action on the health message.  We address how to set priorities for health teaching; determine what to teach; and tips for teaching.   Supplemental materials are made available on effective use of teaching methods, audiovisual materials, and printed handouts, and on teaching those with special learning needs.


  1. Describe how to create a shame-free, supportive, patient-centered environment for those with low health literacy.
  2. Determine a patient's learning needs and readiness to learn.
  3. Describe key methods to clearly and effectively communicate health information.
  4. Identify a variety of tools and materials that can be used to enhance clear health communication.
  5. Relate developmental stages to appropriate teaching approaches.
  6. Describe techniques that can be used to communicate with people who have the following special learning needs: hearing impairment, visual impairment, and cognitive impairment.

Online Module

When completing the on-line module you will be presented with learning objectives, brief cases, questions for reflection (not scored), and interactive lessons with hyperlinks to engage you along the way. Once you complete the lessons, you will be presented with the Module Evaluation and then the Post Test (which requires a score of 70%), followed by the opportunity to print your Continuing Education Certificate. Modules remain available for your future reference once you have completed them.