Strategies for Improving Patient Engagement and Health Outcomes

1.50 Continuing Education Credit Hours


Before starting this module, we recommend you first complete the companion module, Just What the Doctor Ordered: Improving Patient Adherence Through Engagement, for insight into patient empowerment, self-management, readiness to change, goal setting, and much more.
This module, and Just What the Doctor Ordered: Improving Patient Adherence Through Engagement, share the theme of "patient engagement" as a central part of patient-centered care. Employing strategies to better engage patients and involve them more fully in making decisions about their care, helps achieve improved health outcomes, better patient care, and lower costs. In this module you will learn how to use the strategies and communication techniques inherent in Motivational Interviewing, Patient Activation, and Health Coaching, which provide an environment that facilitates engagement.


  1. Describe the underlying principles of health coaching and the steps needed to provide health coaching.
  2. Describe the four stages of patient activation and the approaches to use within each stage to help a person become more activated.
  3. Explain how to inform patients within the motivational interviewing process.
  4. Describe the techniques to use to elicit change talk.
  5. Identify the types of change talk.
  6. Apply the OARS method when helping patients explore and resolve ambivalence about making changes in behaviors.
  7. Describe the five principles that are the foundation of motivational interviewing.

Online Module

When completing the on-line module you will be presented with learning objectives, brief cases, questions for reflection (not scored), and interactive lessons with hyperlinks to engage you along the way. Once you complete the lessons, you will be presented with the Module Evaluation and then the Post Test (which requires a score of 70%), followed by the opportunity to print your Continuing Education Certificate. Modules remain available for your future reference once you have completed them.